Missed calls cost you jobs
A call at 7pm on Friday goes to voicemail, and the callback comes Monday. By then the lead’s already called the next name on their list.
WIP - do not share externally.
AI Receptionist for Contractors
Answer every call.
Book every appointment. Automatically.
Bolt CSR answers the call, qualifies the lead, and books the appointment…right inside Builder Prime. Not a separate app. All of it stays in your one source of truth.
Fill out the form to learn more about Bolt CSR:
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Speed to lead wins the job
1 in 3 new leads arrive after hours, according to Builder Prime customer data.
Fast AI isn't enough
Some AI answering tools respond instantly, but the lead sits in their own app, so the speed never actually reaches your calendar.
Extra steps slow you down
Every extra step between “the phone rang” and “it's booked” is a chance for the lead to go cold.
One system. One source of truth.
Every job, start to finish.
Bolt CSR books straight into the CRM your team already uses. No new app or login to manage, and no separate copy of your numbers to keep straight. It's already part of the one operating system you run your business on.
Keep Every Call in One System
AI answering service features built for contractors
Cover the hours you’re closed
Give callers a greeting that sounds like your business even when your team's slammed or the office is closed.
Qualify automatically
Bolt CSR checks each caller against the services you offer and where you work, so your team isn't chasing leads you can't serve.
Straight into Builder Prime,
no syncing
Every call, lead, and appointment lands directly in Builder Prime. Nothing to double-check, nothing to re-enter, and no wondering if it went through.
Reschedule on the spot
If a caller needs to move their appointment, Bolt CSR handles it.
Hand off what it can't close
If a caller doesn't fit an open time or needs something Bolt CSR can't handle, it logs a callback task for your team so the lead doesn't fall through.
See exactly what happened on every call
Every call lands in its own Bolt CSR Voice Activity report: who called, whether an appointment got set, even the sentiment of the conversation.
What changes with Bolt CSR
Before Bolt CSR
- Calls go to voicemail nights and weekends
- Every employee asks different qualifying questions
- Lead details get written down, texted, or forgotten
- Rescheduling requires another phone call
- New leads sit until someone has time to enter them
- Another AI tool means another login and another sync
With Bolt CSR
- Evening and weekend calls get answered
- Every caller is qualified the same way, every time
- Every conversation is captured automatically
- Callers can reschedule instantly with Bolt CSR
- Leads and appointments appear instantly in Builder Prime
- One system. One login.
Everything lives inside Builder Prime.
Simple pricing. No setup fee.
Bolt CSR is built into Builder Prime, so there’s no separate platform to buy, connect, or keep in sync.
Bolt CSR pricing
$99
per month
includes 100 minutes
After 100 minutes
$0.95 a minute
Example: 150 minutes
$99 + (50 x $0.95) = $146.50
Bolt CSR FAQs
What does “CSR” mean?
CSR stands for “Customer Service Representative.”
Does Bolt CSR answer every call?
Bolt CSR works alongside your team. When someone calls after hours, Bolt CSR picks up instead of the call going to voicemail.
Does Bolt CSR replace how I schedule appointments in Builder Prime?
No. Bolt CSR books into the same appointment time slots your team already manages; it's another way in the door, not a separate system.
Can Bolt CSR book appointments and schedule estimates?
Yes. Once a caller's qualified, Bolt CSR books them directly into the same appointment slots your team already uses in Builder Prime, including estimate visits.
Which trades is it built for?
The same ones Builder Prime is built for: specialty and replacement contractors like windows and doors, concrete coatings, flooring, fencing, and one-day bath. It's tuned to how home improvement businesses qualify and book jobs, not a general-purpose answering service for any industry.
Is an AI receptionist better than a human answering service or call center for contractors?
It depends on the call. A contractor answering service gives you a live person, but that person usually sits outside your CRM and passes along a message for your team to act on. Bolt CSR answers any time of day or night, qualifies the caller, and books the appointment straight into Builder Prime. If speed to lead and keeping everything in one place matter most, the AI receptionist is the better fit. Here's how they compare:
| Bolt CSR (AI receptionist) | Human answering service or call center | |
|---|---|---|
| When it answers | Any time of day or night | Depends on the service and the plan |
| Speed to answer | Picks up right away | Depends on call volume and staffing |
| Qualifying the caller | Checks the caller against the services and service area you set up | Usually follows a script; quality varies by agent |
| Booking appointments | Books and reschedules into the same appointment slots your team already uses | Often takes a message for your team to follow up on |
| Where lead info lives | On the contact record in Builder Prime | Usually in the vendor's system or sent by email or text, so someone enters it |
| Reporting | Voice Activity report: who called, whether an appointment was set, sentiment, summary, lead source | Varies; often a call log from the vendor |
| Consistency | Asks the same questions the same way on every call | Varies by agent |
| Unusual or tricky calls | Logs a callback task for your team | A live person can talk it through, then usually passes a message |
| How it sounds | An AI voice, and it confirms it's AI if a caller asks | A real person |
| Cost | Paid add-on to Builder Prime; talk to our team | Often billed per minute or per call |
How is this different from other AI answering services?
Most live outside your CRM, you'd still have to copy the lead data into Builder Prime yourself. With Bolt CSR, the call, the qualified lead, and the booked appointment are immediately entered into your CRM.
What happens if Bolt CSR can't help a caller?
It logs a callback task for your team so someone follows up so nothing gets dropped.
Do I need to set anything up to use it?
For current customers: your appointment time slots need to be configured using the same setup that already powers Quick Scheduler.
What does Bolt CSR cost?
Bolt CSR is a paid add-on to Builder Prime: $99 a month, which includes 100 minutes, then $0.95 a minute. No setup fee.